ICICI Lombard General Insurance Company
ICICI Lombard General Insurance Company Limited is an IRDAI-registered private general insurer founded in 2001 and headquartered in Mumbai, holding IRDAI registration number 115. It writes motor, health, travel, home, marine and commercial insurance. In 2021, the non-life/general insurance business of Bharti AXA General was acquired by ICICI Lombard, making it one of the largest private general insurers in India by gross direct premium.
Key Facts
| Legal name | ICICI Lombard General Insurance Company Limited |
| Former names | None; acquired Bharti AXA General Insurance in 2021 |
| IRDAI registration number | 115 |
| Licence class | General Insurance |
| Founded | 2001 |
| Headquarters | Mumbai |
| Promoter | ICICI Bank Limited; 51.26% |
| Listed | Yes; BSE and NSE since 27 September 2017 |
| Overall incurred claim ratio, FY2024-25 | 70.64% |
| Solvency ratio, FY2025-26 | 2.67x as on 31 March 2026 |
| Last verified | 7 September 2026 |
About ICICI Lombard
ICICI Lombard was incorporated in 2000 and received its general-insurance regulatory approval in 2001, during the first years after India opened general insurance to private capital. It writes a broad book spanning motor, retail and group health, travel, home, marine, fire, liability and other commercial lines, which distinguishes it from insurers concentrated in one or two lines.
Acquisition of Bharti AXA General: ICICI Lombard completed the acquisition of Bharti AXA General Insurance in September 2021 after final approval from the Competition Commission of India (CCI) and IRDAI. Bharti AXA General is no longer treated as a separate insurer for policyholders’ claims and grievance routing, and every policy it issued became a liability of ICICI Lombard, honoured on its original terms.
IRDAI’s Bima Bharosa portal instructs users with Bharti AXA General complaints to select ICICI Lombard General Insurance Co. Ltd. instead. If you hold a policy issued by Bharti AXA General, and it is valid, then ICICI Lombard services it, and you should use the policy number on your original document.
Do not confuse ICICI Lombard with ICICI Prudential Life Insurance. ICICI Prudential Life is a separate legal entity under the ICICI group with a separate IRDAI registration and a life insurance licence. It sells term insurance plans, ULIP, pension plans and other life insurance products. ICICI Lombard sells general insurance products including motor, health, travel and commercial cover.
IRDAI Registration and Licence
ICICI Lombard holds IRDAI registration number 115 as a general insurer. The registration permits motor, health, travel, home, marine, fire, liability and commercial cover. It does not permit life insurance of any kind.
All general insurers in India are licensed to offer health insurance. The scope of a general insurance licence is why ICICI Lombard can offer health insurance despite not being a standalone health insurer.
Claims Record
For ICICI Lombard, the principal claims metric used is the incurred claim ratio (ICR) because it allows ICICI Lombard’s claims experience to be compared by general-insurance line. The difference between the claim settlement ratio and the incurred claim ratio is important. A claim settlement ratio generally compares the number of claims settled with claims received and may also be used in general and health insurance. ICR measures net incurred claims as a percentage of net earned premium rather than being a measure of service quality, claim acceptance rates or financial strength.
IRDAI does not publish a conventional insurer-level claim settlement ratio (CSR) for ICICI Lombard in its Annual Report 2024-25; instead, it published category-wise ICR. ICICI Lombard reported an overall ICR of 70.64% in FY2024-25.
| Line of business | ICR FY2024-25 | Note |
|---|---|---|
| Overall, blended | 70.64% | Blends materially different insurance businesses |
| Motor | 64.21% | Motor OD and TP combined in IRDAI’s ICR statement |
| Health | 82.24% | IRDAI states that Health includes Personal Accident |
| Fire | 46.76% | Reported separately by IRDAI |
| Marine | 79.76% | Reported separately by IRDAI |
| Others | 66.05% | IRDAI’s residual category |
For context, the corresponding all-insurer FY2024-25 totals were 85.51% for motor, 85.34% for health, 72.93% for fire, 73.63% for marine and 82.88% overall.
For buyers, the line-level ICR figures are more informative than a blended ICR of 70.64%. This is because a motor buyer is exposed to a different claims pool from a health buyer; mixing motor, health, fire, marine and other commercial risks into one number obscures those differences.
- Motor third-party runs high because premiums are regulated and court awards drive costs.
- Health runs high because of medical inflation.
- Fire and commercial run lower with occasional large losses.
An insurer writing all four reports a blend that describes none of them. Compare on the line you are actually buying.
Financial Strength
ICICI Lombard reported a solvency ratio of 2.67x as at 31 March 2026, well above IRDAI’s regulatory minimum of 1.50x.
| Measure | ICICI Lombard (FY2025-26) | Benchmark |
|---|---|---|
| Solvency Ratio | 2.67x (31 Mar 2026) | IRDAI minimum 1.50x |
| Gross Direct Premium Income (GDPI) | ₹28,712 crore (FY2025-26) | Overall private general non-life market share of 12.9% (FY2025-26) on GDPI basis (including SAHIs) |
| Combined Ratio | 103.4% (FY2025-26) | ICICI FY2025-26 Annual Report; calculated on 1/n accounting basis |
| Cashless Network Garages | 15,500+ | Reported by Insurer, as of September 2026 |
| Total Network Hospitals | 13,000+ | Reported by Insurer, as of July 2026 |
ICICI Lombard onboarded 3,700+ hospital-network and garage relationships when Bharti AXA General was integrated in September 2021. Changes in network size across FY2021-FY2022 and onwards therefore include the merger and subsequent network
Products Offered
| Category | Major ICICI Lombard Policies and UINs |
Motor: Private Car and Two Wheeler | Private Car Package Policy: IRDAN115RP0017V02200102 Private Car Liability Policy: IRDAN115RP0012V02200102 Bundled Private Car Policy: IRDAN115RP0021V03202122 Two Wheeler Package Policy: IRDAN115RP0015V06201415 Two Wheeler Vehicle Liability Policy: IRDAN115RP0016V02200102 Bundled Two Wheeler Policy: IRDAN115RP0019V02202122 |
Health: Retail and Group | Elevate: ICIHLIP27057V062627 ICICI Lombard Complete Health Insurance: ICIHLIP26052V092526 ICICI Lombard Criti Shield Plus: ICIHLIP22131V012122 Universal Protection Insurance Policy: BHAHLIP21456V022021 ICICI Lombard Mashak (Mosquito) Rakshak: ICIHLIP21627V012021 Health AdvantEdge: ICIHLIP27056V062627 Golden Shield: ICIHLIP25042V022425 Group Health Insurance: ICIHLGP24018V052324 ICICI Lombard Group Criti Shield Plus: ICIHLGP23027V012223 Rashtriya Swasthya Bima Yojana: ICIHLGP22086V022122 Group Secure Mind: ICIHLGP21397V032021 |
| Travel | TripSecure+: ICITIOP27058V022627 International Travel Insurance Policy: ICITIOP22093V032122 Globetrotter Overseas Individual Student Insurance Policy: ICITIOP22094V022122 Ride Safe Travel Insurance: ICITGBP22080V032122 Overseas Group Travel Insurance: ICITIOP22078V042122 Globetrotter Overseas Group Travel Insurance Policy: ICITIDP22079V052122 Voyager Travel Insurance (Group): ICITGBP22095V032122 |
| Home | ICICI Bharat Griha Raksha Policy: IRDAN115RP0005V01202021 Complete Home Protect: IRDAN115RP0013V03202122 ICICI Griha Kavach Policy: IRDAN115RP0001V01202324 Club Royale Home Insurance Policy: IRDAN115RP0016V01202223 Group Home Protect Policy: IRDAN115CP0003V02202021 |
| Marine | Marine Transit Insurance (Inland): IRDAN115RP0011V01200102 Marine Transit Insurance (Commercial version): IRDAN115CP0007V01201920 Marine Export-Import Insurance: IRDAN115CP0008V01201920 Marine Hull Insurance: IRDAN115RP0001V01200506 Marine Hull Insurance (Commercial version): IRDAN115CP0054V01201920 Port Package Insurance: IRDAN115CP0009V01200607 |
| Commercial and Liability | ICICI Lombard Fire and Allied Perils Insurance Policy: IRDAN115RPPR0009V01202425 ICICI Lombard Property All Risk Insurance Policy: IRDAN115RP0052V01202223 ICICI Lombard MSME Suraksha Kavach Package Policy – Advance: IRDAN115RPPR0012V01202425 ICICI Lombard IAR Policy: IRDAN115CPPR0007V01202425 Business Prime Policy: IRDAN115CPPR0005V01202425 Business Edge Policy: IRDAN115CP0001V01202425 Business Shield Policy: IRDAN115CP0005V01201819 Business Shield – SME: IRDAN115CP0007V01202021 Business Guard: IRDAN115CP0002V01201617 Business Guard Plus: IRDAN115CP0006V01202122 Commercial General Liability: IRDAN115CP0005V01202122 I-Elite Comprehensive General Liability: IRDAN115CP0001V01202021 Surety Insurance – Unconditional: IRDAN115CPSU0003V02202425 Employee’s Compensation Insurance: IRDAN115RP0010V02200607/IRDAN115CP0017V02201920 |
| Personal Accident | Personal Protect Policy: ICIPAIP22076V042122 Saral Suraksha Bima, ICICI Lombard: ICIPAIP21626V012021 Personal Care Insurance Policy: ICIPAIP22091V042122 Group Personal Accident: ICIPAGP22077V062122 Group Personal Accident (BAGI): ICIPAGP22204V022122 Group Safeguard Insurance: ICIPAGP22088V042122 Smart JPA Insurance Policy: IRDA/NL-HLT/BAXAGI/P-P/V.I/87/13-14 Pradhan Mantri Suraksha Bima Yojana: ICIPGSP22049V022122 |
How ICICI Lombard Compares
| Parameter | ICICI Lombard | HDFC ERGO | Bajaj General |
|---|---|---|---|
| Founded | 2001 | 2002 | 2001 |
| Overall ICR [FY2024-25] | 70.64% | 89.47% | 74.59% |
| Motor ICR [FY2024-25] | 64.21% | 101.80% | 68.54% |
| Health ICR [FY2024-25] | 82.24% | 84.85% | 87.31% |
| Solvency Ratio [as on 31 March 2026] | 2.67x | 2.07x | 3.02x |
| Network Garages | 15300+ | 13000+ | 7200+ |
| Network Hospitals | 13000+ | 16000+ | 18400+ |
| Recent Structural Change | Absorbed Bharti AXA General, 2021 | Absorbed Apollo Munich Health, 2020 | Allianz exit FY2025, renamed Bajaj General Insurance Limited |
Verdict:
All three insurers are above IRDAI’s 1.50x solvency minimum, but their claims mix and network footprints differ materially. For motor insurance, compare the motor-specific ICR, garage availability in your location, policy wording, deductibles and add-ons. For health insurance, compare the health ICR, hospital network in the places you expect to use it, room-rent/sub-limit provisions, waiting periods and policy wording. ICR should not be used as a standalone comparison score for them. All three insurers have recently undergone structural change, absorbed another insurer or changed ownership in the last few years, so check which entity issued any policy you already hold.
Grievance and Complaints Record
| Measure | ICICI Lombard FY2025-26 | Context | |
| Complaints Received (during FY2025-26) | 11,253 | Company Annual Report/Statutory NL-45 Disclosure | |
| Complaints Redressed (during FY2025-26) | 11,197 | Company Annual Report/Statutory NL-45 Disclosure; includes complaints carried forward from previous fiscal year | |
| Complaints Pending (ending FY2025-26) | 201 | As at 31 Mar 2026 | |
| Complaints Received by Line (during FY2025-26) | Health | 5,468 | Statutory NL-47 Disclosure, product summation |
| Personal Accident | 164 | Statutory NL-47 Disclosure, product summation | |
| Travel | 61 | Statutory NL-47 Disclosure, product summation | |
| Complaints Redressed by Line (during FY2025-26) | Health | 5,440 | Statutory NL-47 Disclosure; |
| Personal Accident | 166 | Statutory NL-47 Disclosure; higher than received because of prior complaint carryover | |
| Travel | 61 | Statutory NL-47 Disclosure; | |
A general insurer’s complaints concentrate where its volume is, and motor and health complaints have different causes: motor disputes are usually about deductions and depreciation, health disputes about rejection and cashless denial.
How to Contact ICICI Lombard and File a Claim
| Channel | Detail |
| Registered Office | ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai – 400025 |
| Customer Care | 18002666; toll-free 24×7; Customer Support Webpage |
| Customer Support Email (Policy Purchase Service, Claims, PAN India) | customersupport@icicilombard.com |
| Grievance Redressal Officer Email and Webpage | gro@icicilombard.com; Grievance Redressal Webpage |
| Website | ICICI Lombard Official Website |
| WhatsApp/RIA | +917738282666; send “Hi” to RIA |
| Cashless Garage Locator | ICICI Lombard Cashless Garage Locator |
| Cashless Hospital Locator | ICICI Lombard Network Hospital Locator |
- Lodge the grievance with ICICI Lombard first.
- If unresolved or unsatisfactory, use the insurer’s Grievance Redressal Officer.
- IRDAI states that an insurer is required to resolve a grievance within two weeks of receipt; an unresolved or unsatisfactory complaint can then be escalated to IRDAI through Bima Bharosa or the IRDAI Grievance Call Centre.
- Where the complaint falls within its jurisdiction, the policyholder can approach the Insurance Ombudsman or a Consumer Court.
Frequently Asked Questions
What is ICICI Lombard's claim settlement ratio?
IRDAI does not publish a conventional insurer-level claim settlement ratio for ICICI Lombard in its Annual Report 2024-25. ICICI Lombard is a general insurer and is measured on the incurred claim ratio (ICR). ICR shows claims paid as a percentage of premium earned. ICICI Lombard’s overall ICR was 70.64% in FY2024-25. Its motor ICR was 64.21%, and its health ICR was 82.24% over the same period. IRDAI notes that its health category includes Personal Accident.
What happened to Bharti AXA General Insurance?
Bharti AXA General Insurance was acquired by ICICI Lombard in 2021 and is no longer a separate IRDAI-registered insurer. Policies it issued remain fully valid and are now serviced by ICICI Lombard on their original terms. Use the policy number printed on your original Bharti AXA General document when raising a claim or contacting ICICI Lombard for redressal. IRDAI’s current Bima Bharosa complaint portal directs users with complaints against Bharti AXA General Insurance Co. Ltd. to select ICICI Lombard General Insurance Co. Ltd.
Is ICICI Lombard the same as ICICI Prudential Life?
No, ICICI Lombard and ICICI Prudential Life are separate companies with separate IRDAI registrations and different licence classes. ICICI Lombard writes general insurance including motor, health and travel. ICICI Prudential Life writes life insurance, including term and pension plans. They share a group association under the ICICI group but are distinct legal entities measured on different metrics.
Is ICICI Lombard listed on the stock exchange?
Yes, ICICI Lombard is listed on the BSE and NSE. NSE records its listing date as 27 September 2017 under the symbol ICICIGI. Listing does not change the terms of policies issued before or after, nor the company’s regulatory position under IRDAI. It does mean that quarterly financial disclosures are publicly available, including the solvency ratio.
How do I contact ICICI Lombard for a claim?
ICICI Lombard’s current customer-support number is 1800 2666, available 24×7, and its customer-support email is customersupport@icicilombard.com. Its customer-support page also provides access to the IL TakeCare app and its RIA WhatsApp service at +917738282666. For motor claims, take the vehicle to a network garage or arrange a survey. For health claims, obtain cashless pre-authorisation before a planned admission or have the hospital notify the insurer after an emergency.
Disclaimer:
MyRupia is not an insurance intermediary, does not sell insurance policies, and is not affiliated with ICICI Lombard General Insurance Company Limited.
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